Terms & Conditions
PAYMENT METHODS
Bank Transfer
We accept bank transfers to designated IDR and USD accounts.
Credit Card Payment
Credit card payments can be made through our secure online payment system.
Guests are responsible for any bank, transfer, or payment charges applied by their own bank or payment provider.
BOOKING POLICIES AND PROCEDURES
Once you have selected your desired scuba diving activity, you may either book directly through our website or contact us via email or WhatsApp for assistance.
After your booking request, we will send you a link to our customer portal via email. In this portal you will find:
• Your booking confirmation
• Invoice and payment details
• A check-in form that we kindly ask you to complete as soon as possible
Within the portal you will also be required to sign a liability waiver before participating in any diving activities.
Payment requirements and deadlines depend on the type of product booked and are set out in the Payment Terms below.
Upon receipt of the deposit (or full payment), we will send you a written confirmation via email.
By completing a booking and making any required payment, the guest confirms that they have read, understood, and accepted these Booking Terms and Cancellation Policies.
Please ensure that at the time of booking you are familiar with and comply with the passport, visa, vaccination, and travel requirements applicable to your destination.
PAYMENT TERMS
Deposit
Unless otherwise specified for the applicable product, a 50% deposit is required to secure a booking.
The deposit reserves limited capacity on the vessel, activity, course, or package and may prevent that capacity from being sold to other guests.
Any remaining balance must be paid by the applicable deadline set out under Final Payment below.
Final Payment
For liveaboards, dive safaris, and multi-day packages, the remaining balance must be paid no later than 30 days before departure, unless otherwise specified at the time of booking.
For day trips, daily diving, and recreational diving courses, full payment must be received no later than 48 hours before the scheduled start of the activity or course.
For bookings made within 48 hours of the scheduled start, full payment is required at the time of booking.
For Divemaster Courses, full payment must be received 30 days before the course start date.
For expedition liveaboard trips of 9 days or longer, and Christmas and New Year trips, full payment must be received at least 60 days before departure.
For full charters, the remaining balance must be paid no later than 90 days before departure.
Any e-learning materials, digital training materials, certification processing fees, SSI fees, or other training-agency fees that have already been issued, activated, registered, or purchased on behalf of the guest are non-refundable once incurred.
If payment is not received by the applicable due date, Scuba Republic Indonesia reserves the right to cancel the booking and retain any deposit or other non-refundable amounts in accordance with these Terms.
Payment and Transaction Costs
Guests are responsible for any bank charges, transfer fees, payment processing fees, or currency conversion costs associated with making a payment.
Where a refund is due, any non-refundable payment processing fees, bank charges, transfer fees, and actual currency exchange losses incurred in receiving or returning the payment may be deducted from the refunded amount, to the extent permitted by applicable law.
CANCELLATION BY THE GUEST
All cancellations must be submitted in writing by email.
The applicable cancellation policy depends on the type of product booked, as set out below.
Cancellation periods are calculated from the scheduled starting date of the booked trip, activity, or course.
LIVEABOARDS, EXPEDITION AND SAFARI TRIPS
More than 90 days before departure
Payments made will be refunded minus a USD 100 administration fee and any applicable non-refundable transaction costs, bank charges, or currency exchange losses.
Between 30 and 90 days before departure
No refund will be issued. However, the booking may be rescheduled once within 12 months of the original departure date, subject to availability.
Less than 30 days before departure
No refund, credit, or rescheduling will be available.
DAY TRIPS, DAILY DIVING AND COURSES
More than 7 days before the activity
Payments made will be refunded minus any applicable non-refundable transaction costs, bank charges, or currency exchange losses.
Between 48 hours and 7 days before the activity
The booking may be rescheduled once, subject to availability, at no additional cancellation charge. If the guest chooses to cancel rather than reschedule, a 50% cancellation fee will apply and the remaining 50% will be refunded, less any applicable non-refundable transaction costs, bank charges, or currency exchange losses.
Less than 48 hours before the activity
No refund, credit, or rescheduling will be available.
No-show
No refund, credit, or rescheduling will be available.
Any non-refundable e-learning materials, digital training materials, certification processing fees, SSI fees, or other training-agency costs already incurred on behalf of the guest will be deducted from any refund or credit otherwise due.
FULL CHARTERS
Due to the exclusive reservation of the vessel, charter bookings are subject to stricter cancellation conditions.
More than 90 days before departure
The 50% booking deposit is non-refundable. Any additional amounts paid above the required deposit will be refunded, less any applicable non-refundable transaction costs, bank charges, or currency exchange losses.
90 days or less before departure
The full charter price is non-refundable and the booking cannot be rescheduled unless otherwise agreed in writing.
If individual participants within a charter cancel or are unable to travel, the charter price remains unchanged and it is the responsibility of the charter organizer to arrange replacement participants where permitted.
CANCELLATION DUE TO ILLNESS OR PERSONAL CIRCUMSTANCES
Cancellations due to illness, injury, medical conditions, family emergencies, travel disruption, missed or cancelled transportation, or other personal circumstances are subject to the applicable cancellation policy above.
A medical certificate does not automatically entitle the guest to a refund, credit, or rescheduling.
Guests are strongly advised to obtain comprehensive travel insurance covering cancellation due to illness, injury, and other unforeseen circumstances.
Upon request, Scuba Republic Indonesia will provide reasonable documentation to support a travel insurance claim.
CANCELLATION BY SCUBA REPUBLIC INDONESIA
Scuba Republic Indonesia reserves the right to cancel, postpone, or materially modify a trip where reasonably necessary due to safety concerns, mechanical failure, operational circumstances, regulatory requirements, or other circumstances that prevent the booked service from being operated safely or reasonably as planned.
Where reasonably possible, Scuba Republic Indonesia will first attempt to provide a suitable alternative, which may include a replacement vessel, modified itinerary, alternative activity, or alternative departure date.
If Scuba Republic Indonesia cancels a service for reasons within its reasonable control and is unable to provide a reasonable alternative, guests will be entitled to a refund of amounts paid for the services that cannot be provided.
Where cancellation results from force majeure or circumstances beyond Scuba Republic Indonesia’s reasonable control, the Force Majeure provisions below will apply.
VESSEL SUBSTITUTION AND OPERATIONAL CHANGES
Scuba Republic Indonesia reserves the right to substitute a vessel, vehicle, accommodation, dive site, itinerary, or other component of a booked trip where reasonably necessary due to mechanical failure, maintenance requirements, safety considerations, operational circumstances, regulatory requirements, or other circumstances affecting the delivery of the booked service.
Where a substitution is necessary, reasonable efforts will be made to provide an alternative of a comparable standard and to preserve the essential character of the booked trip.
A reasonable substitution of a vessel or other component does not in itself constitute grounds for cancellation, refund, or compensation.
If Scuba Republic Indonesia is unable to provide the booked service or a reasonable alternative, the applicable Cancellation by Scuba Republic Indonesia or Force Majeure provisions will apply.
KOMODO NATIONAL PARK ENTRY PERMITS
Access to Komodo National Park is subject to visitor limits, permit requirements, fees, and other regulations determined by the relevant authorities.
To help secure access during your trip, any required Komodo National Park entry permits may need to be purchased in advance.
For trips operating within Komodo National Park, required permits may be purchased on your behalf once the booking deposit has been received. Once a permit has been purchased or issued on behalf of a guest, the associated cost is non-refundable.
Applicable permit costs will be communicated at the time of booking and may change if fees or regulations are amended by the relevant authorities.
Please note that permits are issued by the relevant park authorities and cannot be refunded or transferred once purchased, including in the event of cancellation or rescheduling of your trip.
Permit requirements, prices, visitor limits, and regulations are determined by the relevant authorities and may change without prior notice.
FORCE MAJEURE
Scuba Republic Indonesia will not be liable for failure to perform, delays, cancellations, or itinerary changes caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemics or epidemics, political instability, civil unrest, government action, changes in law or regulation, port or harbour closures, park closures, transportation disruption, or other comparable unforeseen circumstances.
Where such circumstances materially affect a trip, Scuba Republic Indonesia may modify the itinerary, postpone the trip, provide reasonable alternative services, or offer rescheduling, depending on the circumstances and availability.
Any non-recoverable costs already incurred on behalf of the guest, including permits, third-party services, transportation, accommodation, or other committed expenses, may be deducted from any refund or credit that Scuba Republic Indonesia elects or is legally required to provide, where permitted by applicable law.
Scuba Republic Indonesia will not be responsible for consequential expenses incurred by guests as a result of such events, including additional accommodation, flights, transportation, visa costs, or other personal expenses.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.
GOVERNMENT REGULATIONS AND PARK ACCESS
Access to protected areas, national parks, harbours, dive sites, and other regulated areas is subject to decisions and regulations imposed by the relevant authorities.
Authorities may introduce or change visitor limits, permits, fees, operating requirements, access restrictions, or temporary closures at any time.
Scuba Republic Indonesia may adjust itineraries, schedules, dive locations, or required government fees in response to such changes.
Reasonable changes resulting from government or authority decisions do not in themselves constitute grounds for cancellation or refund.
Where such restrictions prevent the booked trip from operating, the Force Majeure provisions will apply.
TRAVEL INSURANCE REQUIREMENT
All guests must have valid travel insurance covering scuba diving activities, including diving-related accidents, emergency medical treatment, evacuation, and repatriation where applicable.
Guests are strongly advised to obtain comprehensive travel insurance covering trip cancellation, trip interruption, travel delays, illness, injury, and other unforeseen circumstances.
Guests are responsible for ensuring that their insurance provides adequate coverage for the activities and destinations included in their booking.
Scuba Republic Indonesia’s cancellation policy applies regardless of whether a guest’s insurance provider accepts or rejects a claim.
Scuba Republic Indonesia is not responsible for losses that are uninsured or excluded by a guest’s insurance policy.
HEALTH REQUIREMENTS AND MEDICAL FITNESS
Guests are responsible for ensuring that they are medically and physically fit to participate in the activities included in their booking.
Guests must complete any required medical questionnaire honestly and disclose any medical condition, medication, injury, or other circumstance that may affect their ability to dive safely.
Scuba Republic Indonesia may require medical clearance from a qualified physician before allowing a guest to participate.
Scuba Republic Indonesia and its dive professionals reserve the right to refuse or restrict participation where there are reasonable safety concerns regarding a guest’s health, fitness, diving ability, or wellbeing.
Refusal or restriction of participation for legitimate safety or medical reasons does not automatically entitle the guest to a refund, credit, or rescheduling.
DIVING CERTIFICATION AND EXPERIENCE
All divers must hold a recognized scuba diving certification (e.g., PADI, SSI or equivalent).
Proof of certification may be required before diving.
Certain dive sites may require advanced experience, and our instructors reserve the right to assess each diver’s suitability for specific dives.
For safety reasons, Scuba Republic Indonesia may modify a guest’s dive plan, restrict participation in individual dives, or require additional supervision based on certification, experience, demonstrated ability, environmental conditions, or other relevant safety considerations.
Such safety decisions do not automatically entitle the guest to a refund or compensation.
ALCOHOL AND DRUG POLICY
For safety reasons, the consumption of alcohol or recreational drugs is prohibited before diving activities.
Scuba Republic Indonesia reserves the right to refuse diving participation to any guest who appears impaired.
Guests refused participation for these reasons are not entitled to a refund.
WEATHER AND ENVIRONMENTAL CONDITIONS
Weather, sea conditions, currents, visibility, marine conditions, harbour restrictions, or other safety considerations may require changes to routes, dive sites, schedules, or the number and timing of dives.
Such changes are an inherent part of marine and diving operations and do not constitute grounds for a refund where the booked trip or a reasonable alternative can still be provided.
If Scuba Republic Indonesia is unable to provide the booked trip or a reasonable alternative due to circumstances beyond its reasonable control, the Force Majeure provisions will apply.
Safety decisions made by the captain and responsible dive professionals are final.
LOSS OR DAMAGE OF PERSONAL PROPERTY
Scuba Republic Indonesia is not responsible for loss or damage to personal belongings, including diving equipment.
Guests are advised to obtain travel insurance covering personal property.
DIVE LIMITATIONS
The number of dives offered each day depends on the booked program, itinerary, environmental conditions, dive site access, safety considerations, and operational circumstances.
Where applicable, programs may include up to 3–4 dives per day.
Dive professionals may impose depth, time, site, buddy, supervision, or other safety limitations based on certification, experience, demonstrated ability, and conditions.
LIABILITY AND ASSUMPTION OF RISK
Scuba diving, snorkeling, boating, swimming, and other marine activities involve inherent risks that cannot be completely eliminated, even when appropriate safety procedures are followed.
By participating in these activities, guests acknowledge that they understand and voluntarily accept the inherent risks associated with the activities in which they participate.
Guests are required to follow all safety instructions, dive plans, briefings, procedures, and directions provided by Scuba Republic Indonesia’s instructors, divemasters, captains, crew, and other authorized personnel.
Before participating in diving or other applicable activities, guests may be required to complete and sign a separate liability release, assumption-of-risk agreement, medical declaration, or other documentation required by Scuba Republic Indonesia, the relevant training agency, or applicable regulations.
Scuba Republic Indonesia will take reasonable measures to operate activities safely and in accordance with applicable standards and regulations. However, guests acknowledge that the inherent risks associated with diving, boating, marine environments, weather, currents, wildlife, and other outdoor activities cannot be entirely eliminated.
To the fullest extent permitted by applicable law, Scuba Republic Indonesia shall not be liable for injury, loss, damage, expense, delay, or other consequences arising from inherent risks voluntarily assumed by the guest, the guest’s failure to follow safety instructions, or circumstances outside Scuba Republic Indonesia’s reasonable control.
Nothing in these Terms or in any separate liability waiver is intended to exclude or limit liability where such liability cannot legally be excluded or limited under applicable law.
MINORS AND CHILDREN
Guests under 18 years of age must have the consent of a parent or legal guardian and must comply with applicable minimum age, certification, supervision, and training requirements.
A parent or legal guardian may be required to accompany the minor depending on the activity and applicable diving standards.
PHOTOGRAPHY AND MEDIA USE
Photographs and videos may be taken during trips and activities.
Where identifiable images of guests are intended for promotional or marketing use, appropriate consent will be obtained where required.
Guests who prefer not to appear in promotional photography or video are encouraged to inform our team.
UNUSED SERVICES
No refunds, credits, or compensation will be provided for unused portions of a trip, activity, course, accommodation, transfer, equipment rental, or other service after the booked service has commenced.
This includes unused services resulting from illness, injury, personal circumstances, late arrival, early departure, inability to dive, failure to meet certification or medical requirements, or a guest’s decision not to participate.
Guests are advised to seek reimbursement for eligible losses through their travel insurance provider.
GUEST RESPONSIBILITIES
Guests are responsible for arriving at the designated meeting point at the stated time and with all required travel documents, diving certification, medical documentation, medication, and personal items required for participation.
Scuba Republic Indonesia is not responsible for missed departures resulting from late arrival, delayed or cancelled transportation, incorrect travel arrangements, passport or visa issues, illness, or other circumstances affecting the guest.
Guests who miss a scheduled departure or activity will be treated as a cancellation or no-show under the applicable cancellation policy.
DATA PROTECTION AND PRIVACY
Personal information may be processed or shared with service providers, training agencies, payment providers, government authorities, or other third parties where reasonably necessary to process bookings, provide services, meet certification requirements, comply with legal obligations, or operate the booked activities.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.
EQUIPMENT DAMAGE AND LIABILITY
Guests are responsible for the proper use of diving and water sports equipment.
Guests may be charged the reasonable cost of repair or replacement for equipment lost or damaged as a result of negligence, misuse, or failure to follow instructions.