Terms & Conditions
PAYMENT METHODS
Bank Transfer
We offer bank transfers to both IDR and USD accounts.
Credit Card Payment
Credit card payments can be made through our secure online payment system.
BOOKING POLICIES AND PROCEDURES
Once you have selected your desired scuba diving activity, you may either book directly through our website or contact us via email or WhatsApp for assistance.
After your booking request, we will send you a link to our customer portal via email. In this portal you will find:
• Your booking confirmation
• Invoice and payment details
• A check-in form that we kindly ask you to complete as soon as possible
Within the portal you will also be required to sign a liability waiver before participating in any diving activities.
A 50% deposit of the total trip price is required to secure your booking if the trip is booked more than 4 weeks in advance.
For bookings made less than 4 weeks before departure, full payment is required at the time of booking.
Upon receipt of the deposit (or full payment), we will send you a written confirmation via email.
By completing the booking and making the deposit payment, you confirm that you have read and accepted the Scuba Republic Indonesia Booking Terms and Cancellation Policy.
Please ensure that at the time of booking you are familiar with and comply with the passport, visa, vaccination, and travel requirements applicable to your destination.
PAYMENT TERMS
Deposit
A 50% deposit is required to secure your booking.
The deposit reserves a limited space on the vessel or activity, preventing us from selling that space to other guests.
For bookings made within 4 weeks of departure, full payment is required at the time of booking.
Final Payment
The remaining balance must be paid no later than 30 days before departure.
If the final payment is not received by the due date, Scuba Republic Indonesia reserves the right to cancel the booking and retain the deposit.
Special Conditions
For the following trips, full payment is required at least 60 days before departure:
• Expedition liveaboard trips (9 days or longer)
• Christmas and New Year trips
For Divemaster Courses, full payment must be received 30 days before the course start date.
CANCELLATION AND REBOOKING POLICY
More than 90 days before departure
If cancellation occurs more than 90 days before the scheduled departure, payments made will be refunded minus a 100 USD administration fee, as well as any applicable bank charges or currency exchange losses.
Between 30 and 90 days before departure
If cancellation occurs between 30 and 90 days before departure, no refund will be issued.
However, the booking may be rescheduled within 12 months of the original trip date, subject to availability.
Less than 30 days before departure
If cancellation occurs less than 30 days before departure, no refund and no rescheduling will be possible.
The booking will be considered cancelled.
All cancellations must be submitted in writing via email.
KOMODO NATIONAL PARK ENTRY PERMITS
Due to regulations introduced by the Komodo National Park Authority, visitor access to the park is limited to 1,000 visitors per day.
To guarantee access during your trip, the required Komodo National Park Entry Permits must be secured in advance.
For all trips operating within Komodo National Park, these permits will be purchased on your behalf once the booking deposit has been received, in order to reserve your place in the park. As a result, the park permit cost becomes non-refundable once the booking deposit has been paid.
The current permit cost is IDR 275,000 per person per day spent inside Komodo National Park (approx. USD 17).
Please note that these permits are issued by the park authorities and cannot be refunded or transferred once purchased, including in the event of cancellation or rescheduling of your trip.
Permit prices and regulations are determined by the authorities and may change without prior notice.
FORCE MAJEURE
Scuba Republic Indonesia is not liable for cancellations or itinerary modifications caused by force majeure events, including but not limited to:
• Natural disasters
• Severe weather
• Pandemics
• Political instability
• Government restrictions
• Other unforeseen events beyond our control
If a trip cannot proceed due to such circumstances, we will work with guests to reschedule the trip to a later date, subject to availability.
No refunds will be issued under force majeure conditions, including but not limited to government closures, park access restrictions, or safety decisions by authorities.
Government Regulations and Park Access
Access to protected areas, including Komodo National Park, is subject to regulations and decisions made by the relevant authorities.
Authorities may introduce new regulations, visitor limits, entry permits, fees, or temporary closures at any time. Scuba Republic Indonesia has no control over such decisions.
If government regulations change before or during your trip, Scuba Republic Indonesia reserves the right to:
Adjust the itinerary
Modify the schedule or dive locations
Introduce or adjust required park permits or government fees
Such changes do not constitute grounds for cancellation or refund, as these decisions are outside the operator’s control.
TRAVEL INSURANCE REQUIREMENT
All guests must have valid travel insurance that covers scuba diving activities.
This insurance must include coverage for diving-related incidents and medical emergencies.
We strongly recommend that guests also obtain comprehensive travel insurance covering:
• Trip cancellation
• Trip interruption
• Trip delays
• Unexpected events beyond our control
Scuba Republic Indonesia does not provide compensation or refunds for cancellations caused by circumstances outside our control, including force majeure.
HEALTH REQUIREMENTS AND MEDICAL FITNESS
Guests must be in suitable physical health to participate in scuba diving activities.
Scuba Republic Indonesia reserves the right to request medical clearance from a certified doctor if necessary.
Guests are responsible for disclosing any medical conditions that could affect their ability to dive safely.
DIVING CERTIFICATION AND EXPERIENCE
All divers must hold a recognized scuba diving certification (e.g., PADI, SSI or equivalent).
Proof of certification may be required before diving.
Certain dive sites may require advanced experience, and our instructors reserve the right to assess each diver’s suitability for specific dives.
ALCOHOL AND DRUG POLICY
For safety reasons, the consumption of alcohol or recreational drugs is prohibited before diving activities.
Scuba Republic Indonesia reserves the right to refuse diving participation to any guest who appears impaired.
WEATHER AND ENVIRONMENTAL CONDITIONS
Weather and sea conditions may require changes to the planned itinerary.
Scuba Republic Indonesia reserves the right to modify routes, dive sites, or schedules if conditions are deemed unsafe.
No refunds will be issued for itinerary changes caused by weather or environmental conditions.
Safety decisions made by the captain are final.
Harbour closures or sailing restrictions imposed by port authorities may also affect departure schedules or itineraries.
LOSS OR DAMAGE OF PERSONAL PROPERTY
Scuba Republic Indonesia is not responsible for loss or damage to personal belongings, including diving equipment.
Guests are advised to obtain travel insurance covering personal property.
DIVE LIMITATIONS
Guests may participate in a maximum of 3–4 dives per day, depending on sea conditions and dive site access.
Instructors may impose depth, time, or safety limitations depending on a diver’s certification and experience.
LIABILITY WAIVER
All guests must sign a liability waiver before participating in diving activities.
This waiver releases Scuba Republic Indonesia from liability for injuries, accidents, or damages occurring during diving or onboard activities.
MINORS AND CHILDREN
Guests under 18 years of age must be accompanied by a parent or legal guardian.
The guardian is fully responsible for the child’s safety and behavior during all activities.
PHOTOGRAPHY AND MEDIA USE
By participating in Scuba Republic Indonesia programs, guests consent to photography or video recording for marketing purposes, unless a written objection is provided before the trip.
FULL CHARTERS
A 50% deposit is required to reserve the vessel, with the remaining balance due 12 weeks before departure.
Charter bookings cannot be cancelled once the final payment deadline has passed.
If individuals within a charter cancel, it is the responsibility of the charter organizer to find replacement participants.
UNUSED SERVICES
No refunds or compensation will be issued for unused portions of trips, activities, or training programs.
Guests who choose not to complete a trip or course are not entitled to partial refunds.
DATA PROTECTION AND PRIVACY
Sensitive information such as credit card details is encrypted and transmitted securely.
Personal data is stored in a secure environment and accessed only by authorized staff.
Scuba Republic Indonesia does not share personal information with third parties without consent.
EQUIPMENT DAMAGE AND LIABILITY
Guests are responsible for the proper use of diving and water sports equipment.
Any damage or loss resulting from negligence or misuse must be compensated at the current market value.