Terms & Conditions

PAYMENT METHODS

Bank Transfer
We have both IDR and USD accounts.

Credit Card payment link
Please ask our salesperson to convert a link for you.

BOOKING POLICIES AND PROCEDURES

Once you have selected your desired scuba diving activity, you can either book directly through our website or contact us via email or WhatsApp for assistance with your booking. We will then send you a payment invoice with the necessary bank details for you to make a deposit. A 50% deposit of the total trip price is required if booked more than 4 weeks in advance. For bookings made less than 4 weeks before departure, full payment is required to guarantee your booking.

Upon receiving the 50% deposit (or full payment), we will send you a written confirmation via email.

Please ensure that at the time of booking, you are familiar with and adhere to the specific country requirements for passports, visas, inoculations, etc.

PAYMENT TERMS

  • Deposit: A 50% non-refundable deposit is required to secure the booking. You can reschedule the trip up to 1 year after the original date, subject to availability. The credit cannot be transferred to another person.

  • Final Payment: Due 30 days before the scheduled trip. If the payment is not received on time, the booking may be canceled, and the deposit will be kept.

  • Special Conditions:

  • For expedition liveaboard trips (9 days or longer) or Christmas and New Year’s trips, full payment is required at least 60 days before departure.

  • For Divemaster Courses, full payment is due 30 days before the course starts.

  • Last Minute Bookings: Special offers require 100% payment within 24 hours of booking.

Failure to make the final payment by the due date may result in cancellation and loss of deposit, with SCUBA REPUBLIC INDONESIA reserving the right to resell the activity.

CANCELLATION TERMS

  • Cancellations more than 90 days prior to departure are refundable, minus an administrative fee of 100 USD, plus any bank fees and exchange rate losses.

  • No refund will be granted for cancellations made less than 90 days before departure.

  • No refund will be provided for cancellations made less than 90 days before the departure of expeditions in Indonesia (9 days or longer), Christmas and New Year’s trips, and Divemaster Courses.

  • Cancellations must be submitted in writing, via email to info@scuba-republic.com. Cancellations via telephone, SMS, or chats will not be accepted.

  • For cancellations to be valid, they must be acknowledged in writing by Scuba Republic Indonesia via email.

FORCE MAJEURE

SCUBA REPUBLIC INDONESIA is not liable for cancellations or modifications due to force majeure events, including but not limited to natural disasters, pandemics, political instability, or other unforeseen events beyond our control. In such cases, we will work with you to reschedule your trip to a later date, subject to availability, but no refunds will be granted.

CHANGES TO YOUR BOOKING

If you need to change your booking after it has been made, SCUBA REPUBLIC INDONESIA will do its best to accommodate your request, but changes may not always be possible. It’s recommended to notify us as early as possible, as it increases the likelihood of making the requested changes. An administration fee of 100 USD will apply for any changes that require a new confirmation or invoice, including but not limited to changes in dates, room type, and diving programs.

FULL CHARTERS

  • These trips cannot be canceled as SCUBA REPUBLIC INDONESIA has accepted your commitment to fill the entire boat. If individuals under the charter cancel, it is the responsibility of the person chartering the boat to find replacements.

  • For charters, a 50% deposit is required to reserve the boat, with the remaining balance due 12 weeks before the trip. Cancellations are not allowed within 12 weeks of the scheduled departure.

  • Under special circumstances, the charter may be rescheduled within 1 year of the original date, subject to the provider’s conditions.

UNUSED SERVICES

No refund or compensation is due for any unused training or trip portions. Guests who do not complete training or trips for any reason are not entitled to a refund for a portion of the total cost.

OTHER TERMS AND CONDITIONS

By participating in SCUBA REPUBLIC INDONESIA’s diving programs, you agree to release SCUBA REPUBLIC INDONESIA, its partners, agents, and employees from any liability related to injuries, death, or damages that may occur during the diving program or from the use of vehicles, boats, or equipment.

You acknowledge that factors such as remoteness, local customs, or weather conditions may cause changes to the diving tour, and SCUBA REPUBLIC INDONESIA reserves the right to modify or cancel diving plans due to unfavorable conditions or technical issues.

In case of damage or loss of SCUBA REPUBLIC INDONESIA’s property due to your negligence, you agree to pay compensation at full market value.

You also agree to comply with additional rules or regulations provided by SCUBA REPUBLIC INDONESIA or its staff during the tour.

DATA PROTECTION AND PRIVACY

Sensitive information such as credit card data is encrypted and transmitted securely online. You can verify this by looking for the “lock” icon in the browser address bar or checking for “https” in the URL. Offline, your personal data is protected, and only authorized personnel (e.g., billing or customer service staff) have access to it. The data is stored in a secure environment and will not be shared with third parties without your consent.

EQUIPMENT DAMAGE AND LIABILITY

Customers are responsible for the proper use of diving and water sports equipment provided by SCUBA REPUBLIC INDONESIA. Any damage or loss of equipment resulting from negligence will require full compensation at the current market value.